1. How We Use Your Information
We use the information we collect for the following purposes:

• To Provide and Maintain Our Services; Including customer support and communication.

• To Improve Our Site: To understand how users interact with our Site and to enhance the user experience.

• To Send Marketing Communications: With your consent, we may send you promotional materials or newsletters.

• To Comply with Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our agreements

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2.​​ Sharing Your Information

• We may share your information with:  Service Providers: Third-party vendors who perform services on our behalf, such as email delivery and data analysis.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

• Legal Requirements: If required to comply with legal obligations, respond to requests from authorities, or protect our rights.

We do not sell your personal information to third parties.

3.. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute
security.

5. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding
your personal information:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of any inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to certain exceptions.

• Objection: Object to the processing of your personal information in certain circumstances.

• Data Portability: Request a copy of your personal information in a structured, commonly
  used format.
  To exercise these rights, please contact us at [support@southwestinsuranceagency.com].

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6. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to collect and store information about your
interactions with the Site. You can manage your cookie preferences through your browser
settings. For more information about the cookies we use, please contact us. 

7. Third-Party Links
Our Site may contain links to other websites. We are not responsible for the privacy practices or
content of such third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

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​SMS Terms & Conditions

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1- SMS Consent Communication:

Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 

2- Types of SMS Communications:

If consent has been given to receive text messages from Southwest Insurance Agency, messages may be received related to the following:

Appointment reminders

Follow-up messages

Billing inquiries

Promotions or offers (if applicable)

Example: "Hello, this is a reminder of your upcoming appointment with John at Southwest Insurance Agency on 3/1/2024 at 9:00 AM. Reply STOP to opt out of SMS messaging at any time."

 

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, up to 10 SMS messages per week may be received related to appointment, billing, and policy reminders.

Example:

"Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status."

 

4- Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

 

5- Opt-In Method:

Opt-in to receive SMS messages from Southwest Insurance Agency can be done in the following ways:

Verbally, during a conversation

By submitting an online form

By filling out a paper form

 

6- Opt-Out Method:

Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

 

7- Help:

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at 817-599-8732

Additional Options:

If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

 

8- Standard Messaging Disclosures:

Message and data rates may apply.

Opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our Privacy and Terms and Conditions pages.

Message frequency may vary